Shipping policy
At livvmart.store, we are committed to providing a smooth, reliable, and convenient shopping experience for customers across the Kingdom of Saudi Arabia.
🚚 Shipping & Delivery
- We deliver to most cities and regions across Saudi Arabia.
- Orders are normally processed within 1–2 business days.
- Estimated delivery time is 2–7 business days, depending on your location.
- Remote areas may require additional delivery time.
- Once your order has been shipped, you may receive tracking information by SMS, WhatsApp, or email.
- Delivery times may be longer during promotions, holidays, or periods of high order volume.
💵 Cash on Delivery (COD)
We offer Cash on Delivery (COD) for eligible orders within Saudi Arabia.
When you choose COD:
- Place your order through our website.
- We may contact you to confirm your order and delivery details.
- Your order will be prepared and shipped.
- Pay the total amount to the delivery representative when your order arrives.
COD Fee: Free
Please ensure that your phone number and delivery address are correct so our courier can contact you.
📦 Shipping Fees
- Standard shipping: SAR Free
- Free shipping on orders above SAR [Free], if applicable.
- Any applicable shipping or COD charges will be displayed before you complete your purchase.
📍 Delivery Attempts
Our courier may contact you by phone or SMS when attempting delivery.
If you are unavailable, additional delivery attempts may be made according to the courier's procedures. Repeatedly refusing or failing to receive a confirmed COD order may result in restrictions on future COD orders.
⏰ Delayed Deliveries
While we work to meet the estimated delivery timeframe, unexpected delays can occasionally occur due to weather, courier issues, incorrect address information, public holidays, or unusually high order volumes.
If your order is significantly delayed, please contact our customer service team so we can assist you.
📦 Damaged or Incorrect Orders
Please check your package when it arrives.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible at:
WhatsApp: [Your WhatsApp Number]
Email: alihassanmatloob116@gmail.com
We will review the issue and assist you according to our Return & Refund Policy and applicable Saudi consumer protection requirements.
🔄 Returns & Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy and applicable laws and regulations in Saudi Arabia.
For more information, please visit our Return & Refund Policy page.
📞 Contact Us
For questions regarding your shipment or COD order:
Email: alihassanmatloob116@gmail.com
Customer Service: [Business Hours]